HR

Absence/Time Off

• Holiday Year Rollover - recommended learning
• Recording absence in Book & View Time Off
• Absence Calendar/Planner
• Absence Summary
• Absence - Manual Holiday Adjustments
• Absence - Time off in Lieu - TOIL

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Ciphr AD Connector

• Client Service Application
• Configuring Home Drives
• Enabling and Disabling the Audit Log
• Logging in to the AD Portal (IT Access Only)
• Mapping HR and AD records
• Password Configuration

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Additional Information Configuration

• Unable to locate Additional Information

Allowances

• Unable to see Allowance Type

API and Integrations

• API Configuration

Bulk Change

• Bulk Change - Employee Record Group
• Bulk Change Overview

Case Management

• Raising a case
• Case Management - Case Types

Code Tables

• Absence - Holiday Years
• Absence - Sick Pay
• Absence Codes
• Address Types
• Code Table: Job and Pay - Spine update to Job and Pay
• Cost Centres

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Company

• Org Chart
• Reward Points

Configuration

• HR Verification configuration (single level)
• Audit log
• Employee Sentiment
• Security - Future Job and Pay changes
• Page access security
• Configure Further Information Fields

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Documents

• Personal Document Categories
• Unable to view Personal Documents

Entitlement

• Public Holiday Missing - Being Taken From Holiday Entitlement

Job and Pay

• Job and Pay - Secondary Roles
• Payments & Allowances Export (Entity)
• HR - Help guide: Salary / Pay Review - HR User
• Salary not pulling through from Grade or Spine
• Terms and Conditions not working as expected

Leavers

• Accidently made an employee a Leaver

Letters

• Document signing - DocuSign
• Letters - Using the Communication button
• Sending a letter to a group/number of employees
• Unable to locate Letter when using Communication button
• Letter missing from Letter Store

Login

• Unable to login - Trusted Login and SSO
• Unable to Login - Ciphr Login
• Employee not receiving Forgotten Password Email
• Employee not receiving Two Factor Authentication Email

Multi-Entity

• Unable to change Multi Entity

Paylink

• Paylink - Updating Payments and Allowances
• Paylink - Updating Base Data
• Payslip Uploader

Payments

• Unable to see Payment Types

Personal Details

• Recording additional Contact Details

Pro-Rata

• Pro-Rata Not calculating correctly

Reports

• Report Designer: Disabled Reports Visibility
• Reporting on manager subordinates by department (Org Unit 1)
• Data Retention Dashboard
• Reports - Reporting hints and tips

Role Management Security

• Record Groups
• Security - User Role Configuration
• How to assign a Ciphr Academy Licence
• Safeguarding Template Access
• HR Security - Record Groups

Safeguarding

• Adding Safeguarding Templates to a job
• Employee Checks & Compliance: Recording Safeguarding Data
• No data output via Safeguarding Report
• Unable to locate Safeguarding for employee

Starters

• Error triggered when inserting a New Starter

Talent Management

• Development Needs
• Talent Management - Configuration Order
• Talent Management Reviews - Enhanced Security
• Talent Management - Specialist Report
• Talent Management - Review Form Configuration
• Talent Management - Review Types Configuration

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Timesheets

• Timesheet Customers

Training and Events

• Training - Event Management

Two Factor Authentication

• Update Your Login Method to SSO to help prevent unauthorised access
• Setting an Account Expiry: Bulk Change and individually
• Changing a Login Method: Bulk Change and individually
• Enable Two Factor Authentication for basic authentication
• Data Validation: enabling and reporting
• 2FA user guide

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Verifications

• User Role unable to approve or reject verifications