Unable to locate Additional Information

ISSUE

“Unable to see Additional Information”

“Can’t find Additional Information Category”

“Employee Additional Information missing”

ENVIRONMENT

Ciphr HR

RESOLUTION

If you or an employee is not able to access Additional Information or a specific category for this page, the below guidance and troubleshooting can be used to resolve this issue.

Troubleshooting:

Additional Information – Page Access:

System > System Administration > Role Management > Select the User Role effected (below is the view for each type of use role) > “Pages” tile > use the search functionality to find “Employee Additional Info” > ensure that the appropriate access has been assigned to the user role to be able to view the page:

Additional Information – Category Permissions:

System > System Administration > Role Management > Select the User Role effected > “Additional Information” tile > ensure that the appropriate access has been assigned to the user role to be able to view the Category:

Field Group Security:

System > System Administration > Additional Information Configuration > Locate and click into the Additional Information Category. Make a note of the “Security Field Group” if populated:

System > System Administration > Role Management > Select the User Role effected. From this menu, review the access in below tiles to ensure the role has access to the category:

Record & Field Group Security – the fields visible for certain record groups

Subordinate Field Group Security – the fields visible for your subordinates

Own Field Group Security – the fields visible for your own record