Unable to locate Additional Information

Query

“Unable to see Additional Information”

“Can’t find Additional Information Category”

“Employee Additional Information missing”

Answer

If you or an employee are unable to see the additional information or a specific category then this is related to restrictions in the following area(s):

Additional information page access
Additional Information category permissions
Field Group Security

How to fix it

Additional information page access

Go to System Configuration > Role Management
Select the User Role affected > Pages tile > use the search function to search for “Additional Information”
Ensure the appropriate access has been assigned to the user role to be able to view the page

Additional Information category permissions

Go to System Configuration > Role Management
Select the User Role affected > Additional Information tile
Ensure that the appropriate access has been assigned to the user role to be able to view the Category:

Field Group Security

Go to Personal > Personal Information Configuration > Additional Information Configuration
Locate and click into the Additional Information Category
Make a note of the Security Field Group if populated:

Note: As additional information category security is controlled within Role Management for own and subordinate records, field security is only necessary if you wish to restrict record groups from HR users.

Go to System Configuration > Role Management > Select the User Role affected
From this menu, review the access in the tiles below to ensure the role has access to the group that the additional information category is assigned to:
- Record & Field Group Security – the fields visible for certain record groups
- Subordinate Field Group Security – the fields visible for your subordinates
- Own Field Group Security – the fields visible for your own record

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