Error when saving Job and Pay record

Query

“Red Banner when saving Job and Pay Record”

“Error in Job and Pay”

“Red Banner Error”

“Unable to Save Job and Pay Record”

“Update button greyed out in Job and Pay”

Answer

If you are having difficulty saving a Job and Pay record due to an error/red banner error, you can follow the below guidance to troubleshoot and fix.

How to fix it

Go to Job,Pay & Reward > Job and Pay > click into the Job and Pay Record you are trying to save

Red Banner Error 'one or more field have invalid values'

If you receive a red banner error at the top of your screen, the most common cause for this is if a mandatory field hasn’t been populated or a value has been added that the page wasn’t expecting. This will look like the below:

The above error refers to an invalid value. Click into each tab In the Job and Pay record and ensure all values are populated – you should see a field with a red error as shown on FTE calculation method below:

Update button greyed out

If the Update button is greyed out in the employee's Job and Pay Record, this will relate to change made in the Cost Centres tab. A common cause is the Cost Centres not adding up to 100% which will disable the update button:

Unexpected error when trying to save the record

If the below error is received when updating the Job and Pay record, please make a note of the time the error occurred and provide this alongside any screenshots in a ticket with our to customer care team who can troubleshoot and rectify this issue:

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