Approver not receiving job approval emails in Ciphr iRecruit

Query

• “Approver not getting approval email”
• “Job approval email not received”
• “Approver says they haven’t been notified”
• “Approval request email missing”

Answer

Either iRecruit didn’t send the email, which usually means the approver isn’t set up correctly in the workflow, or the email was sent but was blocked, filtered or went to an old address.

How to fix it

1. Open the job in Ciphr iRecruit and select View workflow email audit
2. Check whether an approval email is listed as sent to the approver
3. If it isn’t listed: review the workflow configuration for that job and check the approver is assigned at the correct stage
4. If it is listed
   • Check with the approver whether their email address has changed recently
   • Ask whether they have mailbox rules that might move or delete approval emails
   • Ask your IT team to check whether the email was quarantined or marked as spam on your mail server
5. If the approver gets emails from other workflows but not this one, compare this job’s workflow configuration with a workflow that works

Related articles

• Viewing the status of jobs in approval