Configuring email templates in iRecruit

This guide explains how to configure emails and amend templates in Ciphr iRecruit. It is intended for HR administrators and recruitment teams responsible for managing candidate communications.

Contents

• Amend status change emails
• Amend stream specific emails
• Troubleshoot missing or failed candidate emails

Amend Status Change emails 

Amend Status Change emails that are triggered by a Recruiter action

Status change emails, including rejection notifications, can be managed in the iRecruit Admin Portal.

• Log in to the iRecruit Admin Portal
• Click on your company name > Communications > Status Change Emails
• Select and edit the relevant status change email template as needed

Amend Stream Specific emails 

Amend Stream Specific emails are automated emails that are triggered following an action, for example, account registration/password reset

• Log in to the iRecruit Admin Portal
• Click on your company name > Communications > Stream Specific Emails / Mail Merge Documents

• Select and edit the relevant email templates as needed

  

Troubleshoot missing or failed candidate emails

If candidate emails are not sending as expected, check for template or formatting issues.

• Check if recent changes to email templates, such as copying and pasting text or using special formatting, may be causing issues
• Try sending a status change email using a plain template with no formatting or pasted text to see if it succeeds
• If emails still do not send or templates are not editable as needed, escalate to Ciphr support for further investigation. You can also check with your internal IT team to see if there are any blockages their end