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Resetting applicants blocked by Killer Questions in Ciphr iRecruit

Ciphr Academy
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This guide explains what to do when an applicant is blocked by Killer Questions in Ciphr iRecruit, and is intended for recruitment teams who need to progress suitable candidates or prevent future confusion.

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Handle applicants blocked by Killer Questions

If an applicant has been blocked by a Killer Question, their answers can be reset to allow them to reapply.

  • Run the Applicants Who Have Failed Killer Questions report to identify candidates who have failed a Killer Question
  • Once you have identified the relevant candidates, run the Reset Killer Question Failed Applications report to reset their answers. This will allow them to reattempt the Killer Questions

Update the on-screen warning for Killer Questions

You can amend the failure message displayed to candidates to clearly explain the consequences of failing a Killer Question.

  1. Log in to the iRecruit Admin Portal
  2. Navigate to Communication > On-Screen Messages
  3. Locate the Killer Question Message Failure message
  4. Update the wording as required
  5. We recommend clearly stating that an incorrect answer will prevent the candidate from reapplying for the same vacancy
  6. Click Save to confirm your changes

Add question-specific failure messages

If you would like to display a more specific failure message for individual Killer Questions:

  1. Navigate to Company Name > Shortlisting > Killer Questions > Questions & Answers
  2. Open the relevant Killer Question
  3. Enter the required text in the Explanation for Failure field
  4. Save your changes

The explanation entered here will be displayed to candidates when they fail that specific Killer Question, allowing you to provide more targeted guidance or context. 

Tip: Clear messaging helps prevent suitable candidates from being blocked by mistake.

 

 

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