Understanding chaser email alerts for incomplete applicants in Ciphr iRecruit

This guide explains what chaser email alerts for incomplete applicants are in Ciphr iRecruit, how their timing works, how to check if they have been sent, and what happens when jobs are closed. It is intended for HR administrators and recruitment teams managing applicant communications.

Contents

• Understand what chaser email alerts do
• Check the timing and permissions for chaser emails
• Understand behaviour for closed jobs
   

Understand what chaser email alerts do

Chaser email alerts help prompt candidates to complete their applications before a job closes.

• Chaser email alerts are sent to candidates who have started but not completed their applications
• These alerts notify candidates that a role is closing soon and encourage them to submit their application

Check the timing and permissions for chaser emails

Chaser emails are sent based on the job closing date and system permissions.

• Chaser emails are typically scheduled to send 48 hours before the job closing date
• The Status Chaser toggle controls whether chaser emails are enabled for recruiter roles
• The Status Chaser toggle can be enabled or disabled in the Admin Portal for recruiter roles. If you do not have access to this section, you can raise a ticket with Customer Care, who can assist

Understand behaviour for closed jobs

• If a job is closed and candidates were anonymised before the chaser email was due, no chaser email will be sent

Related articles

• Communications in iRecruit