If an Admin Portal user requires a password reset:

1. A ticket must be raised via the Customer Care Portal
2. We'll reset the password and send you a notification containing a one‑time security code.
3. Once you receive the security code, you'll need to call the Customer Care Team on 01628 814 040
4. Quote your security code to the advisor, which allow us to verify your identity before issuing password credentials
5. After successful verification, your new Admin Portal password will be provided

Creating a new Admin Portal user

For security reasons, customers cannot create or manage Admin Portal user accounts themselves. This protects sensitive recruitment data and ensures that only authorised individuals gain access.

1. A support ticket must be raised via the Customer Care Portal
2. Only the Primary Account Holder for your organisation can request the creation of a new admin user

• This is a security requirement to ensure account access remains tightly controlled
• Requests from other users will not be accepted

3. We'll create the user account and send you a notification containing a one‑time security code.
4. Once you receive the security code, you'll need to call the Customer Care Team on 01628 814 040
5. Quote your security code to the advisor, which allows us to verify your identity before issuing password credentials

Keeping your data safe

We follow strict data‑protection controls to safeguard customer information. Restricting account creation to authorised personnel helps:

• Prevent unauthorised access to personal or sensitive data
• Maintain clear accountability over who has administrative permissions
• Support your organisation’s compliance with data security and privacy expectations