Payroll (Accord)

Step-by-step guide

Introduction

This guide walks you through the work around for not being able to copy and paste files to and from our hosted payroll service.  This is a temporary workaround whilst we work to resolve this issue permanently.

Steps

Go to the remote desktop > File Explorer > C:Drive

Create a folder 'Payroll'

Copy the file from the T:Drive and paste it to the newly created 'Payroll' folder in C:Drive on the remote desktop.

Then go to the local File Explorer (on your computer not from the remote desktop) > C:Drive > find the 'Payroll' folder > the document will be in there. 

Mac OS

If you are using Mac OS please use the below guidance to configure Folder Redirection in the Windows App for MacOS:

1. Open Windows App.
2. From the macOS menu bar, select Windows App, then select Settings.
3. Select the General tab, then for If folder redirection is enabled for RDP files or managed resources, redirect:, select Choose Folder....
4. Navigate to the folder you want to be available in all your remote sessions, then select Choose.

Saving Copied data

If you are having difficulty copying and pasting data from the system please try below.

From the Remote Desktop go to File Explorer > C:Drive > 'Payroll' (as created above) > Home > New Item

> Text Document

Open the file and paste the copied data. Click on File > Save

Go to your local desktop > open Excel > go to File > Open > Browse 

Find your saved document in C:Drive > Payroll > make sure the sure All Files is selected in the bottom right corner > click Open

Select Delimited > Next > 

Select Tab > ensure the Data preview looks correct > click Next

Click Finish

Don't convert

You can now Save As Excel/ CSV on your local drive.