Understanding unknown application counts in Ciphr iRecruit

This guide explains what the 'Unknown' application count means in Ciphr iRecruit, why applications appear there, and how to investigate affected records. It is intended for recruitment teams and HR administrators responsible for managing applicant records and recruitment reporting.

Contents

• Understanding the 'Unknown' application count
• To review applicants listed under 'Unknown'
• Investigating applicant source information
• Expected outcome
   

Understanding the 'Unknown' application count

The 'Unknown' category is used when the system cannot associate an application with a recognised source or recruitment channel.

In most cases, applications shown under Unknown are candidates who have started an application but have not yet submitted it. As the application remains incomplete, the system may not have sufficient information to determine the application's source.
 

To review applicants listed under 'Unknown'

1. Open the relevant job within Ciphr iRecruit
2. Locate the Applicant Details section
3. Review the count displayed against Unknown
4. Click the + icon next to Unknown to expand the list and view the affected applicants
5. Review the applicant records to determine whether a Source or Recruitment Channel has been recorded

Investigating applicant source information

If you need to review a specific applicant:

1. Open the applicant's record
2. Review any available Source or Recruitment Channel information
3. Confirm whether the application has been submitted or remains incomplete
4. Where appropriate, compare the applicant's details against the vacancy setup to identify any potential source-tracking issues

Expected outcome

Users should understand that the Unknown application count is most commonly associated with incomplete applications or applications where source information could not be determined. Reviewing individual applicant records can help identify the cause, but existing source information cannot be amended retrospectively if it was not captured during the application process.