Terms and Conditions not working as expected

“Terms and Conditions not working”
“Terms and Conditions not pulling through the correct data”
“Terms and Conditions blanking employee data”
"T&Cs error"
"T&C's issue"

Query

Terms and Conditions are not applying to employees as expected.

Answer

If Terms and Conditions aren’t working as expected, you are unable to locate the Terms and Conditions or Terms and Conditions are changing data unexpectedly, it's recommended to check the following areas:

Job and Pay check
Terms and Conditions Code Table

How to fix it

Job and Pay check

Go to Job, Pay & Reward > Job and Pay > Select the employee's current Job and Pay record. You should be presented with the “Job Details” form which includes Terms and Conditions:

Select the Terms and Conditions you would like to assign from the dropdown and a blue right arrow button will appear:

From this menu, you have the power to control which details pull through from the Terms and Conditions to the employee’s record:

Note: If the slider is selected, an overnight process will run to copy details from the Terms and Conditions to the employee’s record.

Multi entity

If "Multi Entity" is enabled in your system, and you are unable to see the Terms and Conditions you wish to select from this dropdown, make a note of the “Multi Entity” assigned to the employee's Job and Pay record.
Go to Data Management > Code Tables > Job and Pay > Terms and Conditions. Search for the Terms and Conditions currently missing from the Job and Pay area and select the "Multi Entity" button. Add the Entity the employee is assigned to and click Update.
You should now be able to apply the Terms and Conditions in Job and Pay.

Terms and Conditions Code Table

Go to Data Management > Code Tables > Job and Pay - Terms and Conditions.
From this menu, you can review existing Terms and Conditions or Insert new ones.

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