Unable to see Review Types

Query

“Employee does not have any review types assigned”

“Unable to locate review type when inserting review”

“Review types missing from dropdown”

Answer

It will likely relate to one of the following areas:

An employee has no reviews inserted in their Employee Dashboard
Review type is restricted by:

How to fix it

Review type dropdown check - Employee dashboard

Go to Performance & Development > Employee Dashboard > Reviews Tab
Click into the “Select Review Type” dropdown

If you see “NO DATA FOUND”, this means they aren’t any reviews inserted for this employee

Note: If you can see review type(s) in the dropdown but when selected, no reviews dislay, this means your user role does not have permission to view the review type for that person.

Reviews can be inserted by clicking the Insert New Record button (subject to page access permissions)
Click into the Review Type dropdown

If you see “NO DATA FOUND”, this means the review type might have not been made available to your user role type

Review type config check

Go to Performance & Development > Performance & Development Configuration > Review Types Configuration
Click into the relevant review
There are a number of options which can impact visibility

Restrictions

Restriction dropdown. The value selected could be preventing you from seeing this review type:
- No Restrictions – All user types to see and insert
- Read Only, Except HR – Only HR Users can insert and edit this review type, Manager and Normal User can read
- HR Only – Access only available to HR Users

Ceased Date

Check the Ceased Date field to ensure this is not populated with a past date as that will hide it from being inserted on employee records (previously inserted reviews will not be affected)

Enhanced Security

If this slider is enabled, it means there is additional security applied beyond the basic permissions for employee/manager/peer on the left. Go to User role management to check access for each user role affected.

Mutli Entity Check

Go to Job, Pay & Reward > Job and Pay
Click into the affected employee’s current Job and Pay record. Make a note of the value in the “Multi Entity” field:

Go to Performance & Development > Review Types Configuration > Review Type
On the relevant review type click on the “Multi Entity” button:

Click on the Multi Entity held in the employees’ job and pay record so it's enabled
Click Update to save

Link/list articles here if you're aware of related guides. The Technical Reviewer can add this if you're unsure

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