Understanding and changing Job Role, Department and Training Group labels in Ciphr LMS

This guide explains where labels like 'Manager' or 'Line Manager' come from in Ciphr LMS, and how to change them. It's intended for LMS administrators managing organisation structure and site terminology.

Contents

• Understand where these labels come from
• Change a Job Role, Department or Training Group label
• Add or remove a label
• When to contact Ciphr support

Understand where these labels come from

Labels such as 'Manager' or 'Line Manager' are usually values within the Job Role index, one of up to seven organisation hierarchy levels in Ciphr LMS: Country, Region, Area, Branch, Department, Job Role, and Training Group.

The names of these index levels, and the values within them, are set during system set-up and can be changed afterwards. Job Role, Department, and Training Group values are managed through Admin > Manage Users > Manage Organisation Types. Country, Region, Area, and Branch are managed through Manage Organisation instead.

Change a Job Role, Department or Training Group label 

1. Select Admin > Manage Users > Manage Organisation Types
2. Select the relevant Organisation Type button (Department, Job Role, or Training Group), or select All to show every entry across the site
3. Select the entry you want to rename, for example a Job Role called 'Manager'
4. Select Edit to open the pop-up window
   
5. Type the new name in the Name field, and add a description of the change if you want a record for future reference
6. Select Save. A confirmation message appears once the change has saved
7. Select the Close button (X) to return to the Manage Organisation Types page

The change applies to all relevant records across the site.

Add or remove a label

Adding or removing a Job Role, Department, or Training Group (rather than renaming an existing one) can affect the underlying database structure, so this isn't self-service. Raise a support ticket to request the change. See Raising a support ticket for how to do this.

When to contact Ciphr support 

Contact Ciphr support if:

• you need to add or remove a Job Role, Department, or Training Group, rather than rename an existing one
• you need to edit a label for a reason other than a straightforward rename
• your site uses an automated data feed, since Manage Organisation and Manage Organisation Types aren't available on sites where the feed manages the organisation hierarchy automatically

Related articles

• Manage Organisation Types
• Manage Organisation
• Security Access levels