Why is a leaver from HR still active in Ciphr LMS?

Query

You’ve processed a leaver in HR, but they’re still active in Ciphr LMS. They may still appear in reports or receive training assignments and reminders.

Answer

Leaver status comes across from HR through the LMS import. The import only picks up leave dates from the last few weeks. If the leaver has a backdated leave date, it may be missed. You can’t change this window in LMS.

How to fix it

Mark the user as a leaver in LMS:

1. Go to Team > Team Management
2. Search for the user by name, personal ID or email
3. Select Admin Functions, then Mark Leaver

The leaving date is set to today, not the date in HR.

To delete or anonymise their data, use Purge from the same menu. The user is purged after the grace period in your GDPR settings.

If recent leavers aren’t updating either, contact Customer Care.
 

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