Missing LMS records after uploads in Ciphr LMS

This guide helps LMS administrators identify and resolve cases where learner or activity records are missing after a spreadsheet upload in Ciphr LMS.

Follow these steps to compare your source data with LMS records and investigate missing entries.

Compare the original upload spreadsheet with the LMS records to identify which learners or activities are missing.
Confirm the date, time and filename of the uploaded spreadsheet to ensure you are reviewing the correct data set.
In Ciphr LMS, go to Admin > Manage Users > Manage Users
Locate the relevant learner and select the ... menu on their row, then select View Training History
Find the relevant activity and select the (i) icon to open View Activity Details
Select the History tab to view the result, result date, and who or what last updated the record
If the spreadsheet data does not appear here, or the Updated By details don't confirm the upload, this may indicate the record was not imported successfully

Important: If records are still missing after these checks, contact Ciphr support with the upload file, date and details of the missing records.

Footer

Comments