A manager can't self-book onto an activity in Ciphr LMS

Query

A manager can't self-book onto an activity in Ciphr LMS.

Answer

This is usually caused by one of two things: a Restriction applied to the activity (based on Organisation Filters), or the activity being full. If no Restriction is applied, all users can already access the activity.

How to fix

1. Identify the affected manager and the specific activity they can't book
2. In the menu, navigate to Admin > Manage Training > Manage Learning Activities, search for the activity, and select Edit
   
3. Select the Restrictions & Assignments tab and check whether a Restriction is applied and which Organisation Filter values it covers
4. If the manager's area isn't covered, update the filter values or remove the restriction, then Save Activity
   
5. If no Restriction applies, check the activity's spaces: if it's full, the manager can select Request Availability instead of booking directly
   
6. Ask the manager to try again by selecting Learning > Calendar, then Add Booking, searching for the activity, and selecting Book

Related articles

• Restrictions
• Book onto a classroom activity
• Request availability for a classroom activity