Understanding document imports from Ciphr iRecruit into Ciphr HR

This guide explains how candidate documents import from Ciphr iRecruit into Ciphr HR, where to find them, and what to check if documents are missing. It is intended for HR administrators and recruitment teams managing new employee onboarding.
 

Contents

• Check where imported documents appear in Ciphr HR
• Verify document category mapping for imports
• Troubleshoot missing documents after import

Check where imported documents appear in Ciphr HR

Imported candidate documents do not always appear in the Personal Documents section by default.

• After importing a candidate from Ciphr iRecruit, open the employee record in Ciphr HR
• Go to the Documents tab within the Candidate Importer area to view imported documents such as CVs and interview notes

Verify document category mapping for imports

Incorrect document category mapping can prevent documents from appearing as expected.

• Check which document category is assigned in your Candidate Importer mapping
• In Ciphr HR, review your Personal Document Categories to confirm that the mapped category exists (for example, Application Documents)
• If the mapped category does not exist, create it or update the mapping to use an existing category

Troubleshoot missing documents after import

If documents are not appearing, check these points before escalating.

• Confirm the candidate record in iRecruit has the documents attached before import
• Check that the candidate was imported using the Candidate Importer
• Review recent imports in the Candidate Importer area for any errors or missing files
• If documents are still missing, verify that the mapping does not contain underscores or incorrect field names

Related articles

• Attaching documents to an applicant in iRecruit