Why do I keep getting daily emails about a leaver’s account being disabled?

Query

“Daily email account disabled leaver”
“Leaver Account Found - Already Disabled - No Action Required”
“AD Connector emailing every day about a leaver”
“Repeated leaver notification from AD Connector”
 

Answer

The AD Connector sends this email each day when it finds a leaver whose account is already disabled but whose record doesn’t show that the account has been disabled. Entering a date and time in the Account Disabled (CIPHR USE ONLY) field on their record stops the emails.

How to fix it

1. Go to Personal > Personal Details and open the leaver’s record.
2. Click the IT Systems tab.
3. In the Account Disabled (CIPHR USE ONLY) field, enter the date and time the account was disabled, in the format Oct 14 2026 4:05AM.
4. Click Update.

The emails should stop from the next day.
 

Related articles

• Preventing AD Object Duplication
• Updating Global Configuration (recipients, domain settings, functionality)