"Unable to see absence in Time Off"
"Absence Code not appearing on Time Off"
"Absence records missing from Time Off"
"Can't select absence in book and view time off"
Query
A type of absence is missing from the Book & View Time Off. It's read only or missing so can't be requested.
Answer
Absences missing from the Book & View Time Off page can be driven by staff access. An HR user with appropriate permissions can check the configuration.
How to fix it
1 - Check the absence code restriction
Go to Data Management > Code Tables > Absence – Absence Codes and search for the absence that is not appearing on the Book & View Time Off page.
Click into the absence code and review the selection in the Self-Service Restriction / Restriction field. Ensure this is set to an appropriate level of access for the employee to review.
Once selected, click Update.
2 - Check Multi Entity configuration
If the Multi Entity function is enabled in your system, go to Job, Pay & Reward > Job and Pay, search for the employee, click into the current Job and Pay record, and note the value held in the Multi Entity field.
Then go to Data Management > Code Tables > Absence – Absence Codes, search for the absence code, and select Multi Entity.
Click onto each Entity box that this code should be applied to.
Once selected, click Update.
Related articles
Footer
Comments
0 comments
Article is closed for comments.