Missing assignment dates for rule-assigned Learning Journeys and Plans in Ciphr LMS

Query

A Learning Journey or Learning Plan assigned by a rule doesn't show an assignment date. Why might this happen, and what should be checked?

Answer

1. Confirm whether the affected Journey or Plan was assigned by a rule, rather than manually

2. In Admin > Advanced > Manage Rules, locate the rule and then click on ... and select Download Audit to see a full history of the users the rule has run for
   
   

3. Go to Admin > Manage Training > Manage Training records
4. Click on the Edit button and search for the affected user to check whether an assignment date is showing
   
5. As a comparison, manually assign the same Journey or Plan to a test user (without using a rule) and check whether an assignment date is stamped correctly.

When to contact Ciphr support

If the assignment date is still missing after these checks:

1. Note the names of the affected Journeys, Plans, and rules
2. List a few affected users.
3. Contact Ciphr support with these details and examples

Related articles

• Rules
• Learning due dates & refreshers
• Learning Plan and Journey overview