How to request new Ciphr iRecruit admin portal user access

This guide explains how HR administrators and authorised contacts can request new admin portal user access for Ciphr iRecruit, including the required approvals and how new users activate their accounts.

Contents

• Request new admin portal user access
• Activate the new admin user account

Steps to follow

Request new admin portal user access

Admin Portal user creation is managed by Ciphr Support and requires approval from your organisation's Primary Account Holder.

1. Ask your organisation's Primary Account Holder or another authorised senior contact to submit a written request to Ciphr Support.
2. The request must include the new user's full name, work email address, and the required access level (for example, 'same as an existing admin').
3. The Primary Account Holder can submit the request by replying to an existing support ticket or raising a new one with Ciphr Support.
4. Ciphr Support will verify the request and, once approved, create the admin account.

Activate the new admin user account

Once Ciphr Support has created the account, the new admin will receive instructions to activate their login.

1. The new admin user will receive their login details and next steps directly from Ciphr Support, usually by email.
2. If instructed, the new admin should contact Customer Care by phone, quoting their support ticket number and the security code provided in the email, to complete activation and set their password.
3. Follow any additional instructions from Ciphr Support to complete the first login.

Related articles

• iRecruit new Admin Portal users and password resets
• Admin Portal - getting started