Case management system configuration settings – Ciphr

This guide explains the system configuration options available for the add-on Case Management module.

You can update the case type prefix used across case numbers and configure a default contributor access period, ensuring consistent naming conventions of case numbers and appropriate access control.

Navigate to System Configuration > System Configuration.
Locate the configuration group named “Case Management.”

Case type prefix

Find the setting for the case type prefix (default is Ciphr).
Update the prefix to your preferred value (eg Case).
Click Update to save your changes and apply the new prefix

Note: Only one case prefix can be configured, and it applies to all cases.

Contributor access expiry days (optional)

In the same section, set a default number of access days for contributors. This ensures that each time an employee is added as a contributor, the system automatically assigns a standard access duration (eg 7 days). This value can be adjusted if needed when adding the employee.

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