Why doesn't an exemption rule set a learning activity to Exempt for a specific user in Ciphr LMS?

Query

An exemption rule isn't setting a learning activity to Exempt for a specific user, or an activity that was previously Exempt now shows as Started or Not Started. What should be checked?

Answer

Exempt marks a learning activity as Completed even if it hasn't been accessed, and can be set either manually via Manage Training Records or by a Rule.

• In Admin > Advanced > Manage Rules, open the exemption rule and check the Frequency setting
  
• If the rule has already run for the affected user under a once-only frequency, it will not reapply, even if the user's status has since changed
• Check the user's activity history for the affected learning activity to see if they have launched it after being set to Exempt
  
• If a manual launch is recorded around the time the status changed, this is the likely cause

Adjusting processes to prevent exemption overrides

• Make users aware that manually launching an activity they're exempt from may change its status
• Where possible, restrict users from manually launching exempted activities, or adjust the rule frequency so exemptions reapply as needed

Related articles

• Rules
• Learning Library
• Training history