Query
“Delete a training record”
“Training added to the wrong person”
“Remove a training record created in error”
“Reset test progress before go-live”
“Change a status back to Not Started”
Answer
To protect the accuracy of your learning history and keep a full audit trail, training records can’t be deleted in Ciphr LMS. You can correct a record’s status or dates yourself in Manage Training Records. If a record was added by mistake, for example to the wrong person, our Customer Care team can help.
How to fix it
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To correct a record:
- Go to Admin > Manage Training > Manage Training Records, find the learner and the activity, and select Edit
- Update the Result or Result Date
- Select Save
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To reset progress - for example test activity before go-live:
- Go to Admin > Manage Training > Manage Training Records, find the learner and the activity, and select Edit
- Set the Result to Not Started
- Other development entries are different. Learners can delete their own Other Development entries from Learning > Training History. See Training history for more information
- If a record was created in error, for example on the wrong person, raise a ticket with Customer Care and provide details of the learner, the activity and the result date.
| Note: Changing the Result Date only updates the learner’s Last Completed Date if their result is a completion status. See Amending last Completed Dates for training records in Ciphr LMS. |
Related articles
- Amending last Completed Dates for training records in Ciphr LMS
- Training history
- Missing LMS records after uploads in Ciphr LMS
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