Common Paylink alerts and what to do about them – Ciphr

This guide explains the Alerts you may see when running a Paylink, and what to do about each one.

For the full run-through process, see Paylink - Running a Paylink.

Common Paylink alerts

Alert text	What it means	How to fix it
Base Data will be truncated	The Paylink has been set up to accept this data with a set number of characters, and some data in this field exceeds that, so it will be cut off and lost.	Go to Payroll > Paylink Configuration > Paylink Modules and select the payroll type from the dropdown. Click the field to amend, change the length, then click Update.
There is more than one job and pay change in the period for employees	There is more than one job and pay record for an employee in the period selected.	Review the data. If you need both job and pay changes to come through the Paylink, run it twice, or more, by amending the date range.
There are employees on this payroll who do not appear on the previous payroll but whose employee number does appear on the last payroll	This usually only appears during set up.	No action necessary.
There are employees whose employee number exceeds the maximum length in this payroll	The employee number is set to a maximum length in the system, and some numbers exceed it.	Go to Payroll > Paylink Configuration > Numbering Schemes and amend the number of characters allowed.
There are employees with a different pay frequency to that which is currently being run in this payroll	The pay frequency in the job and pay records of employees attached to a payroll must match, for example a monthly payroll must have a pay frequency of monthly for each employee. Affected employees are excluded from the Paylink report until this is corrected.	Click Details to find out which employee's job and pay record does not match, reset the Paylink, then amend the pay frequency on the record.
Allowance started and ended in this payroll period	The date range chosen includes an allowance that started and then ended.	No action necessary.
Column numbers are not consecutive. Missing column numbers will be submitted to payroll as blank columns	This could lead to the payroll import blanking data in the payroll. A gap has been created in the CSV columns when the Paylink was configured.	Review the numbering in Payroll > Paylink Configuration > Paylink Configuration and correct it so the column numbers are consecutive.
The start date entered is before the end date of the previous run	The end date of the last Paylink run was later than the start date chosen for the current run.	No action necessary.
There are employees on this payroll who were on a different payroll on their last run	This appears if an employee has been moved to a different payroll.	No action necessary if this is correct. Note: all data will be output, as this is new data for this payroll.
There are Data Codes that have been used more than once in this payroll	A data code has been used for more than one field when the Paylink was set up.	From the reports area, run the Universal Pay Data Configuration report and check the data code column to find the fields sharing the same code. Then go to Payroll > Paylink Configuration > Paylink Modules, renumber one of the fields, then go to Paylink Configuration and reattach that field to the new number. Repeat for other payrolls if necessary.

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Common Paylink alerts

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