Error when accessing book & view time off page

• Work Pattern and Department are both fields included in any time off record. It is important that these details are stored against the employee to ensure the time off functionality works as expected
• Ensure these values in the employee's Job and Pay record have been populated
• This can be checked by navigating to Job, Pay & Reward > Job and Pay

Work pattern code table check

• Check the work pattern that has been assigned to the employee, making sure Shift Hours and Average Weekly Hours are populated
• This can be reviewed by navigating to Data Management > Code Tables >  Job and Pay > Work Patterns
• Filter the page to the work pattern assigned to the employee:
• Once filtered, firstly, check the Average Weekly Hours. If this is incorrect, click into the work pattern and select the Work Pattern Shifts tab:

• Secondly, click the Shift Hours for each row of data in this grid. By clicking in the Shift Hours field and clicking away, this will recalculate the hours to ensure they are correct and should also recalculate the Average Weekly Hours

• Once this action has been completed, click the Save Changes button

Absence Summary Checks

• The Absence Summary page holds fields such as Holiday Entitlement, Holiday Year and Absence Year. All of these play a factor in the Book & View Time Off page and must be populated for this area to work as expected
• Go to Holiday & Absence > Absence Summary
• Search for the employee and ensure Holiday Entitlement, Holiday Year and Absence Year are populated
• Click Change holiday entitlement or Change absence year if you need to make changes

• Once both above checks have been completed, we recommend navigating to Holiday & Absence > Book & View Time Off
• Insert a new absence for the employee. This will not only ensure this functionality is now working but will force Holiday Left and Holiday Taken to recalculate. The absence can then be deleted if not required

Related articles

• Viewing and creating Job and Pay records
• Work patterns code table
• Absence Summary (Totals)
• Recording absence in Book & View Time Off