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AI in the people space

Ciphr Academy
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In this recorded session, Karen Lough, Director of People at Ciphr, shares how our own People team uses AI in their day-to-day work. She covers the AI assistant in Ciphr HR, real examples of saving time with Claude, and how to manage the risks with a simple traffic light approach. She ends with five practical steps to help you get started in your own organisation.

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Key takeaways

  • The AI assistant answers everyday questions in plain English. Employees and managers can ask about holiday balances, policies or who’s off, and can complete tasks like booking leave. It only uses data the person already has permission to see
  • Use a traffic light approach to decide where AI fits
    • Green: use freely with a human check
    • Amber: use with guardrails
    • Red: a person must decide
  • Five steps to get started:
    1. Start with one repetitive task
    2. Put a simple acceptable use policy in place
    3. Find AI champions in the business
    4. Save prompts you can reuse and share
    5. Measure the time saved, with a person always checking the results

Q&As

  • Where do I find the AI assistant?
    Click Ask at the top right of the screen. If you can’t see it, check that your user role has access to it. See the related guide for more information on managing access 

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  • Could someone use the AI assistant to see data they shouldn’t?
    No. The assistant uses the same permissions as the rest of the system. If someone asks for information they can’t access, it tells them it isn’t available to them. See the related guide for more information

  • Where should I store policies so the AI assistant can answer questions about them?
    Use Policy Acceptance. Support for company documents is currently only available to early-access customers

  • Can I use Claude with Ciphr HR?
    Yes, if your organisation uses Claude. The Claude in Chrome extension works through your own login, so it can only see what you can already see. Check your organisation’s own AI policy first

  • Where can I find the slide deck from the webinar?
    You can download the slides using the link below the blue footer at the bottom of this article

  • How do I reach out to Karen?
    Karen Lough, Director of People: https://www.linkedin.com/in/karen-lough/  klough@ciphr.com 

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