Why can’t a manager see the right team members in Ciphr LMS?

Query

“Manager can only see direct reports” 

“Direct Reports Only not working” 

“Manager can see all colleagues” 

“Manager can’t see multiple teams” 

“Team Dashboard not showing for a manager”

Answer

Which users a manager sees depends on their access level and on each user’s organisation structure and line manager. Dashboard widgets only show the users that access lets them see. Separately, a widget’s or page’s own settings control whether a manager sees the dashboard at all.

How to fix it

If a manager sees too few or too many people:

• Check the user records. Go to Admin > Manage Users > Manage Users, find a team member and select Edit Profile. On the Employment tab, check Line Manager and the organisation structure fields. If your user data comes from Ciphr HR, correct it there

• Check the widget setting. Go to Team > Team Dashboard, select Edit, then select Configure on the widget and choose Settings. Turn Direct Reports Only on or off as needed, then select Save and Publish

• If the setting has no effect, or managers can see everyone, the manager’s access level is controlling it. Raise a ticket with the manager’s name, their access level and who they should see

If a manager can’t see the dashboard or a widget:

• Check the Assignment. On the widget, select Configure > Assignment and check the organisation structure values include the manager. If you’ve renamed departments recently, check the assignment still uses the current names

• Check the page security. For a custom dashboard page, go to Manage Portal Content, select the Security icon for the page and check it’s assigned to the manager’s access level. Then select Publish again

Related articles

• Customising the Team Dashboard in Ciphr LMS
• Manage portal content
• Manage Users
• Security Access levels
• Team Management overview