Query
- "Unable to upload a document into Safeguarding and Employee Checks"
- "Can’t upload into Safeguarding and Employee Checks"
- "Employee Can’t upload into Safeguarding and Employee Checks"
- “HR Can’t upload into Safeguarding and Employee Checks”
Answer
If you or an employee are unable to upload documents in the Safeguarding and Employee Checks area, it’s likely that the permissions for the Document Filter Category need to be reviewed.
How to fix it
- Check the Personal Document Categories article to confirm whether the permissions on the document filter category are set correctly
- If the current permissions are correct but don’t meet your needs, you may need to create an alternative personal document filter category
- Once created, make sure this new category is applied to the relevant safeguarding template
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