Introduction

If you recently changed your Government Gateway password you will also need to update this in the Payroll system. 

The incorrect credentials can be the cause of the below errors:

• Request failed. Reason unknown. Incident Reference: ###

• DPS - Could not logon. Failed Authentication

Add or correct your gateway credentials

• To get the password corrected you will need to be logged in as an ADMIN
• Go to Company/User > Enter/Update Company > Other tab
• Review the HMRC Online Services User ID and Password > correct as required 
• Click Save