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Employee NPS

Andrew Garbett
Updated
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A Net Promoter Score (NPS) is a metric used to gauge satisfaction and is often linked to customer experience.

Employee NPS can be used in Ciphr HR to create pulse surveys for a defined period of time to measure your employees satisfaction.

Contents

To create an NPS Survey

Go to the following area:

        ● Latest (left-hand) menu: Employee Communications > Communication Configuration >            NPS Survey Administration 

        ● Pre 2025 (top) menu: System > System Administration > NPS Survey Administration

  • The screen will display any previously created surveys
  • Click Insert New Record
  • Enter the Start Date and End Date for the survey and the Minimum Responses number
  • The Question Text, the Minimum Scale Text and the Maximum Scale Text are predefined
  • Click Update
  • Confirmation of the survey creation will be presented and then the newly created survey will appear in the summary screen

Note: It is possible to create surveys with future start and end dates but there can only be one active survey.
Note: The question text and range text can be changed by contacting Ciphr.

 

Completing the survey

  • When employees login to Ciphr HR between the dates configured for the survey to take place they will be presented with the survey question
  • Employees can click on their chosen response which is then submitted

Note: Once an employee has completed the survey it will not be presented to them again on their next login.

 

The NPS dashboard

Go to the following area:

        ● Latest (left-hand) menu: Reporting > Specialist Reports > NPS Survey Dashboard

        ● Pre 2025 (top) menu: Specialist Reports > NPS Survey Dashboard

  • Move the slider alongside the survey to view to see a snapshot of the responses to date and the NPS score at that point in time 
Note: The survey will not be included in the NPS average calculations unless the minimum number of responses has been reached and the end date of the survey has been reached.
  • Once the survey has closed the NPS calculations will be presented on the left of the dashboard screen and the NPS value plotted on the timeline
Note: The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters.
Scores of 9 or 10 are promoters
Scores of 7 or 8 are neutral and do not feature in the calculation
Scores of 6 and below are detractors

Note: As more surveys are run so the data will reflect the NPS score at that time and when hovering over a point on the graph the date of that score will be displayed.
The dashboard display reflects a year period by default. The dates in view can be changed as required.

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