When managing a case there will be a need to assign a priority to case actions. Within Case Priorities the priority types are set up.
 

To create Case Priorities

• Go to the following area:
  • Latest (left-hand) menu: Case Management > Case Management Configuration > Case Priorities
  • Pre 2025 menu: System > Case Management Configuration > Case Priorities
• The screen presented will display the priorities that have been set up

• Click Insert New Record
• Record the outcome Name and Description  
• Click Update