Customer Care Portal

Support Portal

• How to reset your Customer Support portal password
• Diagnosing performance issues by providing a trace file

Payroll (Cloud) (Shape)

• How to raise a Ciphr Payroll Cloud (Shape) ticket in the Customer Care Portal

HR

• How to raise a ticket through the Customer Care Portal

Payroll (Accord)

• How to raise a Payroll (Accord) ticket in the Customer Care Portal

Bureau

• How to raise a ticket to Ciphr Payroll Bureau through the Customer Care Portal