Unlock the full potential of Ciphr Paylink

This recording is from one of our Ciphr's expert sessions and is aimed for HR and payroll users. It covers how Paylink is set up, how to run it through the compare and validate stages, and how to check your results using alerts and reports.  

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Key takeaways

• Backdate your start date by about two months and overlap your previous cut-off. This catches late entries, and changes that have already been sent won’t be sent again
• There are three stages: Compare, Validate and Complete. Only click Validate when you’re ready to finish, because that’s when the payroll file is created
• Amber alerts are warnings, red alerts are blockers. Check every alert before you validate
• Records lock while a Paylink is running. Use Reset to make changes, and remember to reset when you’ve finished
• Tell payroll before you send anything new or run a Paylink again. That includes new payments, extra runs and repeat files

Q&As

1. Why isn’t a new starter coming through on my Paylink?
   Check the payroll field in the employee’s employment details and make sure it’s set to the correct payroll. If several employees are missing, run the Employees on Payroll report to see who is attached to each payroll. For more help, see Running a Paylink from HR

2. I’ve added a new payment. Why isn’t it pulling through?
   Check that the payment exists in the pay tables, in Paylink modules and in the Paylink’s payment configuration. Also check that your payroll team has set it up on their side. For step-by-step instructions, see Paylink - Updating Payments and Allowances

3. Why can’t anyone edit an employee’s record?
   A Paylink is running and has locked the fields that feed into it. Go to the payroll area and click Reset to unlock them. For more help, see Running a Paylink from HR

4. Can I run a Paylink more than once in a pay period?
   Yes. Let your payroll team know first and make sure they’ve collected the previous file, as files sent too close together can overwrite each other. If your payroll is run by our bureau team, contact your payroll administrator before sending changes after you’ve clicked Complete. For more help, see Running a Paylink from HR

5. Is sickness absence included in the Paylink?
   No. Run the payroll sickness absence report separately and send it to your payroll team. Use cut-off to cut-off dates so absences aren’t counted twice

6. Can I get the Pay Data Summary in Excel?
   Yes. In Report Designer, create a new report based on the existing Pay Data Summary, change the report type to Excel and save it. Then give access to anyone who runs the Paylink

Related articles

• Running a Paylink from HR
• Updating Payments and Allowances