Fix missing or incorrect data in LMS dashboard widgets

This guide helps LMS administrators identify and fix issues with dashboard widgets in Ciphr LMS, such as incorrect progress percentages or missing teams, by checking configuration, user records and team structures.

Contents

• Check widget configuration and data sources
• Verify user access and learner profiles
• Validate progress data

Check widget configuration and data sources

Widget data accuracy depends on correct configuration and up-to-date user and team records.

• Review the dashboard widget settings to confirm it's referencing the correct learning plan or team
  
• If a team or group is missing from a Team Dashboard widget, confirm the team or users are present in Admin > Manage Users
• Check whether recent changes have been made to team names, team hierarchies or learning plan structures, as these can affect widget visibility and data accuracy
• If a widget displays incorrect progress (such as 0% when learning is complete), determine whether the issue affects all users or only specific ones, and whether it impacts new completions or previous completions too

Verify user access and learner profiles 

• If a user sees a dashboard setup message or a blank page, search for their record in the LMS admin area
• Confirm their learner profile exists and is complete
• Check that the user's LMS learner profile is correctly linked to their HR record, and that they have the appropriate learner role and permissions
• Check that they have access and visibility in the Manage Portal Content

Validate progress data 

• If widget progress appears inconsistent, run the Learning Progress report and compare results
• For a breakdown of individual activity statuses within a plan, run the Training Records report instead

Related articles

• Access the learning dashboard
• Show and hide dashboard items
• Manage portal content
• LMS Reports