HR - LMS unified experience

This guide will help you prepare for the upcoming enhancement that will bring your HR and LMS systems closer together, creating a more seamless and efficient experience for your users, managers and administrators.
 

Contents

• What’s changing?
• Benefits of the new experience
• Changes to note
• When will our system be updated?
• Preparation
• After the update - LMS URL change
• What will users see in the new experience?
• Further support
   

What’s changing?

• We’re introducing a new UI and menu integration between HR and LMS. This update is designed to simplify navigation, improve branding control, and deliver a consistent experience across your Ciphr suite
• This LMS update requires minimal preparation. It’s mainly about understanding what’s new and sharing the update within your organisation, ensuring a straightforward process

Benefits of the new experience

• Deep links for seamless access
  Links in emails (deep links) will take users directly to LMS activities and pages without requiring them to log in to HR first - making access faster and more convenient
• Unified menus across HR and LMS
  The full LMS menu will be available within HR, and the HR menu will be accessible within LMS. This benefits both employees and administrators by providing a consistent experience and easier navigation between pages
• Consistent branding across HR and LMS
  Your organisation’s branding will carry over from HR to LMS, and you’ll gain the ability to manage LMS branding directly
• Improved visual integration
  The HR logo will automatically display in LMS for a cohesive experience, and future updates will allow an additional LMS logo - so each system can reflect its unique identity within your brand
• Real-time support for users and admins
  In-app guidance within LMS will follow, providing immediate help, reducing training time and improving efficiency for everyone
• Simpler workflow
  The LMS will open within the same browser tab, reducing clutter and making navigation smoother
   

Changes to note

• Streamlined design for better consistency
  Background images will be removed to ensure a clean, modern interface that aligns with HR branding
• Unified branding standards
  Fonts and colours will align with your HR branding for a consistent experience across all your systems
• Refreshed activity thumbnails
  We’re introducing new default images for Activity tiles, providing a fresh, modern aesthetic to align with the new experience. Don’t worry these won’t overwrite any you’ve uploaded yourself
• Single Sign-On for enhanced security
  All LMS users will log in via Ciphr Sign-In, simplifying access and improving security across your suite. 
   

When will our system be updated?

• We’re currently aiming to roll out the new LMS UI and menu integration in Q1 2026
• We’ll share the date of your upgrade closer to the release so you’re ready
   

Preparation

There are a few tasks which will help you prepare for the change.

1. To benefit from the integrated experience, your users need to switch to the new HR user interface and experience

2. Ahead of the upgrade, let your users know that the way they access the LMS will change:

• A new LMS icon (below the HR icon) will be available to access the LMS menu and pages
• The ‘Online Learning’ sub-menu will be removed (within the HR menu), as the page links will not work once the LMS has been upgraded.

3. You can change the label of the new LMS icon. You can do this anytime, before or after the upgrade, in HR via Profile > Ciphr Sign In Admin > Branding configuration, as well as editing the full name of your LMS which will display at the top of the LMS menu

After the update - LMS URL change

You can prepare for both of the below in advance. 
However actioning these changes before the update will cause the links to break, so only action afterwards.

• As part of the integration, the LMS URL is changing as it becomes part of a single-hosted application

• Ciphr will forward any old LMS URLs to the new LMS location, so that bookmarked pages and intranets links etc will still work

• However, there are two exceptions below where this is not possible, and you may need to take action if either applies to your LMS:

1. API URL change

• The LMS API URL is changing and we have been unable to redirect endpoint requests. The API itself is unaffected, and API Keys remain the same, but you will need to change the URL targeted

2. Course providers who list your LMS URL to provide their service

• While we can redirect internal traffic from the old LMS URL to the new one, we can’t update any URLs held by external providers. For example, if you use EFLH courses or other AICC content from an external supplier, they will still have your original LMS URL configured on their side so will need to update this

What will users see in the new experience?

• Selecting the new LMS icon will display the LMS menu, whether the user is viewing an HR page or an LMS page.

• The LMS now has the same top-bar styling as HR and the branding, logo, font and colours you set up are carried across. 
  • All central page content remains the same; so any content, images etc you've added to the pages will not change. Only the standard LMS interface elements (including widgets & items) will pick up the styling you've set within Ciphr Sign In Admin > Branding configuration.

Further support

• If you have any questions, please contact your Customer Success Manager or our Customer Care team. If you’re in project setting-up your LMS, then contact your Ciphr Project Manager
• Thank you for partnering with us to deliver a better experience for your users