HR

Absence/Time Off

• Holiday Year Rollover - recommended learning
• Bulk holiday adjustments
• Unable to locate employee on Team Whos Off
• Unable to locate Absence on Time Off Page
• Unable to locate Absence on Team Whos Off

Additional Information Configuration

• Unable to locate Additional Information

Allowances

• Unable to see Allowance Type

Code Tables

• Address Types
• Public Holiday Types

Configuration

• System Administrator access
• Welcome Message/News Feed
• Branding configuration

Documents

• Unable to view Personal Documents

Entitlement

• Public Holiday Missing - Being Taken From Holiday Entitlement

Job and Pay

• Salary not pulling through from Grade or Spine
• Terms and Conditions not working as expected

Leavers

• Accidently made an employee a Leaver

Letters

• Sending a letter to a group/number of employees
• Unable to locate Letter when using Communication button
• Letter missing from Letter Store

Login

• Unable to login - Trusted Login and SSO
• Unable to Login - Ciphr Login
• Employee not receiving Forgotten Password Email
• Employee not receiving Two Factor Authentication Email

Multi-Entity

• Unable to change Multi Entity

Paylink

• Paylink - Updating Payments and Allowances
• Payslip Uploader

Payments

• Unable to see Payment Types

Pro-Rata

• Pro-Rata Not calculating correctly

Reports

• Report Designer: Disabled Reports Visibility

Safeguarding

• No data output via Safeguarding Report
• Unable to locate Safeguarding for employee

Starters

• Error triggered when inserting a New Starter

Talent Management

• Unable to see Review Types
• No data output via Talent Management Report

Two Factor Authentication

• Update Your Login Method to SSO to help prevent unauthorised access
• Setting an Account Expiry: Bulk Change and individually
• Changing a Login Method: Bulk Change and individually
• Enable Two Factor Authentication for basic authentication
• Data Validation: enabling and reporting
• 2FA user guide

See all 7 articles

Verifications

• User Role unable to approve or reject verifications