User Role unable to approve or reject verifications

Issue

“Unable to approve verification”

“Unable to decline verification”

“Manager is unable to approve or decline verifications”

“HR user is unable to approve or decline verifications”

“Cannot approve or decline as no access to changed fields or page”

Environment

Ciphr HR

Cause

The user role will not have the required access to approve or decline a verification, this will be restricted by the page permission available to the user or by the field group security that is being applied to the user role. If the requester user role has access to the field but the approver use role does not, the approver user role will not be able to approve the verification.

Resolution

If a user role is unable to approve or decline a specific verification, the below guidance can help you.

Troubleshooting:

Page Access Check:

System > Security > Role Management > Select the User Role affected (below is the view for each type of user role) > “Pages” tile > use the search function to search for the type of verification that the user role cannot approve or decline > ensure that “Write Access” has been provided for the page Subordinate Permissions.

Example of configuration options that would result in the message:

To update the configuration click Write Access under Subordinate Permissions > Review Changes > Update

For more information on managing field groups please visit the Managing Page Access article on Ciphr Academy.

Field Group Access Check:

System > System Administration > Role Management > Select the User Role affected. From this menu, review the access in the below tiles to ensure that the approver role has the same access or higher than the requester role:

Record & Field Group Security – the fields visible for certain record groups

Subordinate Field Group Security – the fields visible to your subordinates

Own Field Group Security – the fields visible for your own record

The following page can be used to identify which fields are attached to which field groups: System > Security > Manage Field Groups & Fields

For more information on managing field groups please visit the field group management article on Ciphr Academy.