Unable to locate Safeguarding for employee

ISSUE

“Unable to see Safeguarding”

“Can’t find Safeguarding Template”

“Employee Safeguarding missing”

ENVIRONMENT

Ciphr HR

RESOLUTION

If you or an employee is not able to access Safeguarding or a specific Safeguarding Template for this page, the below guidance and troubleshooting can be used to resolve this issue.

Safeguarding – Page Access:

System > System Administration > Role Management > Select the User Role effected (below is the view for each type of use role) > “Pages” tile > use the search functionality to find “Safeguarding” > ensure that the appropriate access has been assigned to the user role to be able to view the page:

Safeguarding Template Permissions:

System > System Administration > Role Management > Select the User Role effected > “Safeguarding Template” tile > ensure that the appropriate access has been assigned to the user role to be able to view the Template:

Safeguarding Template Configuration:

System > Other Module Configuration > Safeguarding Template > “Historic Tab”. If the Template the employee can’t access is in this menu, it means it isn’t enabled. You can re-enable this by click into the template > switch on the “Enabled” slider: