Unable to see Allowance Type

ISSUE

“Allowance type missing from the Allowance page”

“Unable to see specific Allowance”

“Allowances missing from Allowance page”

ENVIRONMENT

Ciphr HR

RESOLUTION

If you are unable to see a specific Allowance Type, the below guidance can help you.

Troubleshooting:

Allowance Page Access Check:

System > Security > Role Management > Select the User Role effected (below is the view for each type of use role) > “Pages” tile > use the search function to search for “Allowances” > ensure that the appropriate access has been assigned to the user role to be able to view the page:

Allowance Code Restriction Check:

System > System Administration > Code Tables > Job and Pay – Allowances > Click into the allowance effected > “Allowance Details” Tab. In the form you will see a field called “Restriction”. The values in the dropdown are below:

• No Restrictions – All user types to see and insert
• Read Only, Except HR – Only HR Users can insert this review type, Manager and Normal User can read
• HR Only – Access only available to HR Users

Once a restriction has been set, click Update

Allowance Code Multi Entity Check:

Personal Data > Job, Pay & Reward Information > Job and Pay > Click into the employee’s current Job and Pay Record. Make a note of the value in the “Multi Entity” field:

System > System Administration > Code Tables > Job and Pay – Allowances > filter to the allowance effected and click the “Mutli Entity” button. From this form, you will be able to amend the access for the entity:

Once selected, click Update.