Unable to locate Letter when using Communication button

ISSUE 

“Letter missing from communication option”

“Unable to locate letter when sending through communication”

“Communication – missing letter”

ENVIRONMENT

Ciphr HR

RESOLUTION

If a letter is missing from the Communication option, the below guidance can assist with troubleshooting and rectifying the issue. 

Troubleshooting:

User Role Check:

System > Security > Role Management > Click into user role effected > “Letters” tile. From this form, ensure the role has been given access to the letter by selecting the “Accessible” option:

Once selected, click Review Changes

Letter Configuration Check:

Letters > Letter Store > Click into the Letter effected > “Edit Properties” tile. 

1 – Ensure the “Enable” slider has been selected – this determines if the letter is in use or not:

2 – Ensure the “Page” has been selected: