Unable to locate Absence on Team Whos Off

ISSUE:

“Unable to see absence on Team Who’s Off”

“Absence not appearing on Team Who’s Off”

“Time off not on the Team Who’s Off”

ENVIRONMENT:

Ciphr HR

RESOLUTION:

Absence not appearing on the Team Who’s Off can be driven by the configuration of the absence

Troubleshooting:

Absence Code Check:

Navigate to System > System Administration > Code Tables > Absence – Absence Codes and search for the absence that is not appearing on the Team Who’s Off:

1 - Click into the absence and review the selection in the “Restriction” field. Ensure this is set to an appropriate level of access for the employee to review:

Once selected, click Update.

2 – Ensure the “On Who’s Off” slider has been selected:

Once selected, click Update.

3 - Ensure the Colour is populated and is not the same Colour as any other absence you have configured:

Once selected, click Update. 

4 - Navigate to Personal Data > Job, Pay & Reward Information > Job and Pay > search for the employee > Click into the current Job and Pay record and note the value held in the “Multi Entity” field:

Now, navigate to System > System Administration > Code Tables > Absence – Absence Codes > Search for the absence code and select “Multi Entity”:

Once select, click Update