Public Holiday Missing - Being Taken From Holiday Entitlement

ISSUE:

“Public Holiday being taken from employees Entitlement”

“Public Holiday missing from employee Global Who’s Off”

ENVIRONMENT:

Ciphr HR

RESOLUTION:

Public Holiday being deducted from the employee’s holiday entitlement or not appearing in Global and Team who’s off can be due to configuration

Troubleshooting:

Location Check:

1 - Navigate to Personal Data > Job, Pay & Reward information > Job and Pay > Search for the employee and click into the current Job and Pay record > Ensure the “Location” has been populated:

2 – Navigate to System > System Administration > Code Tables > Job and Pay – Locations > Search and click into the location that is assigned to the employee and ensure that the “Public Holiday Type” has been selected:

Public Holiday Check:

Navigate to System > System Administration > Code Tables > Absence – Public Holiday Types > Filter to the Public Holiday Type assigned to the employee’s location > this will take you to the below form:

Review this form making sure all Public Holidays for the year are included. If there are any missing, you can click “Add new record” or use the “Bulk Copy” option. Once all changes made, click “Save Changes”:

Holiday Entitlement Check:

Navigate to People Admin > Time Management > Absence Summary Totals > Note the Holiday Entitlement currently attached to the employee:

System > System Administration > Code Tables > Absence – Holiday Entitlement > Filter to and click into the employees Holiday Entitlement and click into it:

In the below form, you will see a slider called “Include Public Holidays?”:

Slider ON – If the Public Holiday is included in the Holiday Entitlement 

Slider OFF – If the Public holiday is not included as part of the employees Holiday Entitlement

Terms and Conditions Check:

Navigate to Personal Data > Job, Pay Reward Information > Job and Pay > Search for the employee > Click into the current Job and Pay Record and make a note of the “Terms and Conditions”:

Now, navigate to System > System Administration > Code Tables > Job and Pay > Terms and Conditions > Filter to the employees Terms and Conditions and click into them > you will see the below form with a field called “Works on Public Holidays?”:

Slider ON – If the employee does work during Pubic Holidays

Slider OFF – If the employee doesn’t work Public Holidays

You will also see “Include Employee in Pro-rata calculation:

This option must be selected if you would like the employee to be part of the Pro-rata calculation.