Pro-Rata Not calculating correctly

ISSUE:

“Pro Rata is not including public holidays”

“Pro Rata calculating incorrectly”

ENVIRONMENT:

Ciphr HR

RESOLUTION:

Pro Rata calculation is driven by employees' start dates and settings held in Terms and Conditions

Troubleshooting:

Start Date Check:

Navigate to Personal Data > Personal Information > Personal Details > “Employment Details” tab > ensure make note of the employee “Start Date”:

Now, navigate to Personal Data > Job, Pay & Reward Information > Job and Pay > Click into the employee's oldest Job and Pay Record > Ensure that the “From” Date in this record is greater than or equal to the “Start Date” from the employee’s Personal Details record:

Terms and Conditions Check:

Navigate to Personal Data > Job, Pay Reward Information > Job and Pay > Search for the employee > Click into the current Job and Pay Record and make a note of the “Terms and Conditions”:

Now, navigate to System > System Administration > Code Tables > Job and Pay > Terms and Conditions > Filter to the employees Terms and Conditions and click into them > you will see the below form with a field called “Works on Public Holidays?”:

Slider ON – If the employee does work during Pubic Holidays

Slider OFF – If the employee doesn’t work Public Holidays

You will also see “Include Employee in Pro-rata calculation:

This option must be selected if you would like the employee to be part of the Pro-rata calculation.