This guide explains how to set your password if you sign in to HR with email address and password (not single sign on - known as basic auth).

Contents

• New users with activation email
• Reset password
• Set new password

New users with activation email

• If you have email notifications enabled for email and password users in Sign-in settings then new users will receive an email

• Click on the link and then skip to the Set your password section
   

Reset password

• At the Sign-in screen, after entering your email address and clicking Next, if you've forgotten your password or see an invalid warning message you can click Reset password

Notes:  If you can't get past the initial email screen and see the error below, double-check the email being entered as this must match the contact/work email saved in Personal Details. Too many failed password attempts will result in your account being blocked for 15 minutes. You can still request a reset but will need to wait until your account is unblocked to attempt to sign in again For details on how to manually unblock an account see the linked guide.

• Click Reset password and enter your sign-in email (see note above) and click Send

Set new password

Note: Your activation email is only valid for 24 hours, so if you click the link after this period, you’ll see this message below: Click Reset password and you’ll receive a new email with updated link:

• Click Reset on the email and you'll be directed to the sign-in page and asked to set a password.
• Enter a password which must meet the minimum requirements as explained on screen (these are set by your Sign-in settings).

• Click Set password
• You’ll then receive a confirmation email to confirm you’ve successfully set your new password.