• You will be presented with a box containing up to three options; Mobile App, Email or SMS (if SMS bundles have been purchased as part of your agreement) 
   
• Select your preferred method for receiving or generating verification codes. Or choose the method that is in line with any internal security preferences and policies: 
   

• • Mobile App – the verification code is sent to a mobile (authentication) app of your organisation’s choice. This is considered the most secure method option
  • Email – the verification code is sent by email to the email address of the user’s choosing 
    
  • SMS – the verification code is sent by SMS (this may incur a cost) to the phone number of the user’s choosing 

How to set up Mobile (Authentication) App

• Click Mobile App and you will see the screen shown below  
  
• From your authentication app, follow the instructions provided to set up a new authentication. Then scan the QR code on the screen to  
  synchronise with Ciphr and generate your verification code 
  
• Enter an email address in the box and click Continue 
  
• This will authenticate the user and grant access to Ciphr 
  

• Once you have set up Two Factor Authentication, log into Ciphr as normal. You will be prompted to enter a verification code, which can be obtained from the authentication app 
  
• Enter the code into the Verification Code box and click Continue 
  
• If required, you can click Request Code to email to send a code to your preferred email address 
  

How to change the Authentication App

It is possible to change the authentication method if required. To do this, you need to reset the authentication method.

• Once logged into Ciphr, click on the Account Settings ‘cog’ icon on the far right-hand side of the menu bar 
  
• From here, select Change Two Factor Authentication Setup and follow the instructions to set up as per the previous page